Customer Experience / Relationship Management

The customer experience extends beyond transactions into use and consumption, and the later cycles of the value learning process. Relationship management monitors the evolving experience…

Marketing and Sales Implementation and Support

Marketing and sales implementation are critical to customer relationships and therefore to future value streams. Marketing aims at triggering transactions, and sales is engaged in…

Employee Handbook / Internal Marketing

The systems of internal rules or value codes that guide employees to generate customer value without ordering them are fundamental to firm performance. The emergence…

Communication, packaging and presentation

The firm’s communications delineate the positive emotions and benefits that can potentially be experienced in the consumption of the goods and services the firm offers.…

Channel Management

The firm’s stream of goods and services reach customers through distribution channels (including the direct channel). Customers’ deem their experiences in the channel to be…

Value Facilitation and Brand

Customers create value in their experiences, and the role of the entrepreneurial firm is to facilitate the experience. Value conceptualization and value facilitation constitute one…

Marketing Model

The marketing model aligns the 4 V’s business model with the customer via facilitation of inbound communication of preferences, alignment of value propositions to these…

Marketing As Promise Management

The goal for marketing is to engage the firm with the customers' processes with an aim to support the value creation in those processes, in a mutually…

Keep Customers In Sight

Follow the chart and compare and contrast with how things are run in your business. Your business model should be centered around facilitating consumer value.…

Marketing

In the Austrian business paradigm, marketing is not a function or a department or a set of techniques, it is the orientation of the entire…

Agile and Austrian Economics

Use when reassessing or designing your business model. List the ways your business is using resources and time inefficiently. Use when reassessing or designing your…

Agile Laws

Use Agile and Austrian principles as a guide throughout your entrepreneurial journey. Use Agile and Austrian principles as a guide throughout your entrepreneurial journey.

Marketing via Austrian Economics

Observe your marketing from the customer’s point of view and use empathy; don’t annoy them, recognize that the customer is in charge, and always give…

Executional Excellence

In the planning phase of any business, project or initiative. Refresh whenever executional errors occur. In the planning phase of any business, project or initiative.…

B2B vs. B2C

Use this as inspiration during the Imagination stage of the eGPS.

Transaction Costs Calculator

Maximize your profits by calculating your transaction costs in three phases. Maximize your profits by calculating your transaction costs in three phases.

Customer Journey Mapping Tool

A design tool to use when you are aiming to design or improve or repair a customer experience. A design tool to use when you…

The Austrian Business Paradigm

Facilitate value for customers (listen to your customer), value is actually determined by your customers and they determine what price to pay, use empathy to…

Brand Building

A team effort (not just marketing team) to establish a brand foundation for all company members to follow. A team effort (not just marketing team)…

30. Trini Amador on Brand Building

Every entrepreneurial firm can be a brand owner. In the next episode of Economics For Entrepreneurs podcast, we describe in detail a process for build…

13. Per Bylund on Subjective Value

Per Bylund talks to Hunter Hastings about the value-centric model for successful entrepreneurship, and we provide an infographic to help you apply the model to your own…