How To Make The Customer Your Boss.
The real boss in your business is the customer and they determine if you stay in business or not. The entrepreneur exists solely for serving the needs of their customers and communities. Follow this step-by-step guide to Customer Sovereignty.
Problem To Solve: How to increase your revenue and profit by recognizing the customer as your boss and serving them.
How To Use This Tool
Listen and use empathy to understand the problems customers are having. Interview your customers for feedback and send out surveys, also look at reviews for your business, and listen to your salespeople. Create a minimum viable product or gather beta testers and give them access to your product while it’s in development. Track customer satisfaction by using any or all of the following methods: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), and social media. Listen and use empathy to understand the problems customers are having. Interview your customers for feedback and send out surveys, look at reviews for your business, and listen to your salespeople. Create a minimum viable product or gather beta testers and give them access to your product while it’s in development. Track customer satisfaction by using any or all of the following methods: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), and social media.
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Hunter Hastings Related Podcasts
Here are a few Economics for Business Podcast episodes that will help you gain a deeper understanding by listening to an expert:
